Competence Engineer - SCN Wafer Handler

Location Veldhoven, Netherlands

Team Customer Support

Work experience 2-3 years

Educational background Physics, Mechanical Engineering, Electrical Engineering, Mechatronics, Other technical backgrounds

Travel 10%

Workplace type On-Site

Fulltime/parttime Full time

Introduction to the job

The goal of competence engineering is to enable our field service engineers to be successful in supporting our customers. You will function as the technical interface between CS local sites and ASML Headquarters. In this role you have full responsibility for the service mix that is required to diagnose, repair, and recover ASML systems installed at our customer fabs.

Role and responsibilities

• Service Mix Maintenance: Drive updates and improvements across the Service Mix, collaborate with different stakeholders and serve as a key user on diagnostics
• Issue resolution: Gather and analyze relevant information to (re)solve issues independently, considering key business drivers like service costs, availability, productivity, and yield
• Problem Handover: Document and communicate problem details to relevant teams, ensuring ownership, clear proposals, and follow-up
• Repairs: Provide expert guidance to customers and support teams on complex repairs, parts replacement, and service improvements
• Training & Mentorship: Support and deliver training as a Subject Matter Expert, mentoring junior engineers on effective techniques
• Process Optimization: Lead improvement initiatives, engaging key stakeholders, and guiding junior engineers in process enhancements
• Knowledge Sharing: Foster knowledge exchange within and across teams
• New Product introduction: Secure design for serviceability in early product development

Education and experience

Bachelor's or Master's degree in relevant technical field (electrical technology, mechatronics, mechanical engineering, etc.) or comparable thinking and working level

Experience in semiconductor industry preferred

Specialized knowledge in mechanics, pneumatics, hydraulics, electronics, optics, embedded systems, semiconductor processes, and relevant software

Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software

Mature knowledge of SCN WH and specialized cross-competence knowledge of main/sub modules, product functionality

Experience with stakeholder management and affinity with working in a matrix organization

Strong technical background, interested in high tech products and processes

Skills

• High customer focus
• Quality focus with drive for continuous improvement
• Pro‑active attitude and taking initiative
• Ability to effectively influence your stakeholders to successfully get our designs and service processes to a higher level
• Analytical & organizational skills
• Stress resistant
• Flexible and result driven
• Team player with excellent communication skills in a multicultural work environment

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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